Submit a Transportation Request

• Complete the transportation request form available on our website or contact our team directly at 407-338-8218.
• Provide accurate details, including:
  • Pick-up and drop-off locations.
  • Number and type of animals to be transported.
  • Special needs or requirements for the animals.

Review and Confirm Details

• Once your request is received, a Foundation representative will contact you to review the transportation details.
• Ensure all necessary documents (e.g., health certificates, vaccination records) are prepared for submission.

Make a Deposit

• A 50% non-refundable deposit is required to secure your booking. Payment options include:
  • Debit Card, Credit Card, or ACH via Zeffy payments.

Receive Booking Confirmation

• After your deposit is processed, you will receive a confirmation email or call with the scheduled pick-up date, time, and additional instructions.

Prepare for Transport

• Ensure the animals are ready for pick-up, including:
  • Clean and labeled crates (if not provided by the Foundation).
  • Any necessary medications or feeding instructions.
  • Required documentation.

Transportation Day

• Be available for communication during the scheduled pick-up and drop-off times.
• Our team will ensure your animals travel safely, with water, secure crates, and compassionate care.

Final Payment (if applicable)

• Any remaining balance must be paid prior to or on the day of transportation.

Rescheduling or Cancellations

• If you need to reschedule, notify the Foundation at least 7 days in advance to apply your 50% deposit as a credit.
• Refer to the refund policy for cancellations.